Preventative over reactiveGood maintenance should happen before obvious neglect forces a larger corrective project.
Standards over improvisationConsistent service requires defined scope, procedures, property data and repeatable expectations.
Property facts over guessworkMeasurements, conditions and actual scope should drive decisions instead of arbitrary assumptions.
Clarity over complexityThe customer should understand what EPM manages, what is scheduled and what happens next.
Maintain the selected component properlyThe service should be designed around the professional standard required to keep the selected part of the property maintained.