Question about your property?
Start with the Property Assessment when the answer depends on measurements, condition or selected services.
Schedule Assessment ›EPM FAQ
Clear answers before you have to ask.
Use this page for the practical questions homeowners usually have about EPM: what we maintain, how plans work, how Service Visits are scheduled, what happens when corrective work is needed, how billing works, and where your property information lives.
Services & PlansWhat EPM manages and how scope works
SchedulingService Visits and annual cadence
BillingPlan investment and 28-day payments
My EPMProperty records, history and documents
Question categories
Go directly to the answer you need.
The FAQ is grouped by homeowner intent so you do not have to read through unrelated questions.
01Services & PlansScope, selected services, assessments and corrective work.
02Scheduling & VisitsAnnual schedule, visit frequency and what happens on service day.
03Billing & PricingPlan investment, 28-day billing and what proposals show.
04My EPM & AccountUpcoming work, service history, payments and documents.
What is EPM?
EPM — Exterior Property Maintenance is built around recurring care for the exterior of the property. Instead of treating lawn, landscape, cleaning and other qualifying exterior services as unrelated jobs, EPM can organize selected services through one maintenance relationship. Read more about EPM ›
Do I have to choose every EPM service?
No. You choose the exterior services you want EPM to manage. The Property Assessment is then performed around that selected scope and the actual property. Explore the current service families ›
What is a Property Maintenance Plan?
A Property Maintenance Plan organizes the recurring services EPM is responsible for maintaining. It connects the selected scope, Property Assessment, customer-facing annual schedule, recurring Plan Investment and My EPM property record. See how Maintenance Plans work ›
What happens if something is not maintenance-ready?
Recurring maintenance is designed to preserve an established maintenance standard. If the assessment identifies severe overgrowth, restoration, heavy neglect or another condition outside normal maintenance, EPM separates that work as corrective or project work rather than hiding it inside the recurring plan.
Can corrective work be completed before the plan begins?
Yes, when appropriate. If corrective work is required to bring a selected component into maintenance-ready condition, that work can be addressed separately before or alongside recurring plan activation.
Does every service happen on every Service Visit?
No. A Service Visit is a scheduled property visit. Individual services appear only when their approved maintenance cadence calls for them. Multiple services may be grouped together when their timing makes sense.
How is the annual schedule created?
EPM uses a 26-position reference grid with 14-day spacing. The customer’s activation date becomes Visit 1, and the reference sequence shifts from that date. Individual services still follow their own approved cadence. View the Annual Service Reference Schedule ›
Why does lawn maintenance change frequency during the year?
Lawn growth changes with the season. EPM’s current seasonal cadence is every 2 weeks in spring and summer, every 4 weeks in fall, and every 6 weeks in winter. The actual occurrences are derived from the property’s real plan dates and season boundaries rather than a fixed annual count.
What should I do before a scheduled Service Visit?
Any customer preparation should be limited to what the technician actually needs for access or safe completion—for example moving a vehicle, unlocking a gate, securing pets, or clearing a specific work area when requested. Read the Service Visit Preparation Guide ›
Where do I see what is scheduled next?
My EPM shows the next scheduled Service Visit and the specific services planned for that property. The broader annual maintenance schedule remains connected to the same property record.
How often is a Property Maintenance Plan billed?
The current plan structure uses prepaid 28-day billing cycles across the 12-month maintenance relationship.
How many payments are in a 12-month plan?
A 364-day plan year contains 13 prepaid 28-day billing cycles.
How is the Plan Investment determined?
EPM uses standardized internal production, material and estimating rules based on the selected services and actual property conditions recorded during assessment. The customer receives the complete Plan Investment rather than internal labor calculations.
Will my proposal show hourly labor rates or internal pricing formulas?
No. Customer proposals are designed to show the selected services, maintenance schedule and complete Plan Investment. Internal production-minute calculations, labor formulas and margin logic stay internal to EPM.
Is corrective work included in the recurring Plan Investment?
Not automatically. Corrective or project-level work is separated from recurring maintenance because it involves work beyond the normal maintenance-ready scope.
What is My EPM?
My EPM is the customer-facing property portal. It keeps the active maintenance relationship connected to one property record instead of scattering information across texts, invoices and separate appointments.
What can I see in My EPM?
The current customer experience is built around the next scheduled Service Visit, the annual maintenance schedule, completed Service History, payments and documents. Service records can also include customer-visible notes and photos when applicable.
Can I see exactly what services are planned for the next visit?
Yes. The next scheduled visit should show the actual services planned for that property rather than a generic appointment label.
Where can I see past payments?
Payment history is part of the My EPM account experience so recurring plan payments remain tied to the same property record.
How do I get started with EPM?
Start with Schedule Your Property Assessment. Choose the exterior services you want EPM to manage, then EPM assesses the property and builds the plan around that scope.
Still looking for the right answer?
Use the path that matches your question.
The FAQ should answer common questions. Property-specific questions belong in the appropriate EPM workflow.
Question about your active plan?
Use My EPM for upcoming work, service history, payments and property documents.
Open My EPM ›Want deeper homeowner guidance?
The Resources library contains longer explanations about recurring maintenance, Service Visits and preventative care.
Explore Resources ›Ready to turn the questions into a property-specific plan?
Choose what you want EPM to manage. The Property Assessment gives EPM the information needed to build the actual maintenance plan.